Automotive Transport Training Limited
Bullying and Harassment Policy
Automotive Transport Training Limited (ATT)
aims to create an environment where harassment and bullying are
known to be unacceptable and where employees and learners can
feel confident that they will be supported to fulfil their true
potential without fear of reprisal.
Harassment
Harassment may also be described as
derogatory remarks or actions by an individual or group which
cause another individual to feel intimidated, patronised or
embarrassed, or which interferes with job performance,
undermines job security or created a threatening or unpleasant
work/learning environment.
Harassment can occur in connection with any
of the following:
Unwelcome sexual attention
Staring or leering
Demands or requests for sexual favours
or innuendos
Comments, teasing or jokes of a sexual
nature
Disability
Status of an ex offender
Gender or sexual orientation
Race, ethnic origin, nationality and
skin colour
Health issues including AIDS, HIV
Personal beliefs
Physical characteristics
Bullying
Bullying can be regarded as a person or
persons who use their position or power to coerce others by
fear, persecution or by force or threat. Bullying can be very
difficult to detect, it often takes place where there are no
witnesses.
It is very important to note that bullying
is not the occasional argument or difference of opinion.
Bullying can occur in connection with the
following:
Persistent criticism
Setting objectives with impossible or
unachievable tasks given in the time
Ignoring or excluding individuals
Withholding information
Constantly undervaluing effort
Taking credit for other people ideas
Dealing with Complaints
Allegations of bullying and harassment will
be dealt with promptly and people can expect a confidential,
thorough and impartial response to their grievance.
Employees/ Learners should in the first
instance share their concerns with the following members of
staff at ATT
·
Kevin Spragg – General Manager
·
Helen Allsopp – Work Based Learning Manager
·
Mike Smith – Training Manager
It may be possible to resolve the complaint
internally and informally, however if informal procedures fail,
formal action will be taken and the employee/learner should
state their grievance in writing.
A record of the complaint and its
investigation will be made, including the names of those
involved, dates and the nature and frequency of the incidents.
At the end of the investigation into harassment or bullying, a
check will be made to ensure that the unwanted behaviour has
stopped and that there has been no victimisation or retaliation
because of the grievance.
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Automotive Transport Training Limited
Environmental Policy
Introduction and Aim
Automotive Transport Training is a small
training provider based in Hinckley Leicestershire. Our main
product is training for the warehousing and transportation
industries and to train young people to become mechanics. We
recognise that our operations results in emissions to air and
water, and the generation of waste. It is our aim to comply with
legislation and other requirements, continue to reduce the
environmental impacts of our business and operate in an
environmentally responsible manner. The policy describes how we
will achieve this.
Responsibility
This environmental applies to all of our
operations. Kevin Spragg is responsible for ensuring that the
policy is implemented. However all employees have a
responsibility in their area to ensure that
the aims and objectives of the policy are met.
Objectives for 2010 – 2012
To recycle all of our paper waste
generated
To recycle all of the plastic drinking
cups from the vending machine
Inform all learners and customers of
our commitment to recycling
To reduce our carbon foot print where
possible
To turn off unwanted lights and
heating
To recycle all of the old lorry tyres
To reduce noise pollution
To help water pollution
Targets
To arrange for special waste
collection service for recycling our paper by Feb 2010
To arrange for special waste
collection service for recycling our plastics cups by Feb
2010
To inform all learners of our
commitment to recycling by Feb 2010
Reduce carbon foot print by keeping
lorries well maintained and running efficiently
Define our policy to all staff and
make them aware about switching unwanted lighting and
heating off to help environment by Feb 2010
To arrange for recycling facility for
the old lorry tyres by Feb 2010
Reduce noise pollution on the estate
by not using the lorries until 8 am by Jan 2010
To buy environmentally friendly
traffic cleaning film for all the company vehicles by Jan
2010
Monitoring and Auditing
This plan will be reviewed and monitored
annually alongside the health and safety policy.
Signed : _______________________________
Name and Position: ______________________
Date: __________________________
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Automotive Transport Training Limited
Complaints Procedure
Any expression or dissatisfaction about
actions or behaviour of any person connected with ATT and its
work or the quality, frequency or effectiveness of any of our
services.
A complaint may be made to any member of
staff or to the General Manger. This may be informally or in
writing.
The wording and tone of responses to
complaints whether written or verbal should be polite and
courteous, even if it is clear that the complaint is unproved or
unjustified.
Informal complaints may well be dealt with
at the time by the member of staff concerned and issues
discussed and resolved to the satisfaction of all parties.
If the complaint is not resolved to the
satisfaction of the complainant as discussed above, the
complaint should be put in writing by the complainant. All
written complaints are dealt with by the General Manager.
All written complaints will be acknowledged
within 7 working days.
An investigation into the complaint will be
organised by the General Manager. A verbal response will be made
if appropriate. In all cases a written response will be given to
the complainant.
All parties will receive a copy of the
written response. The report should identify recommendations for
improvements to services in the light of the complaint.
Guidance Notes for an Investigation
Confidentiality – complaints will be
handled confidentially at every stage
Anonymous complaints – will be
investigated as far as the amount of information given
allows
Time scale – keep the complainant
informed about time scales and if the original timescale can
not be met for any reason, then a new time scale must be
established and agreed
Any interviews – should be recorded
and signed by the interviewee. Wherever practical a note
taker should be used
Any statements from witnesses – should
be in writing and signed by the witness
Contradictory statements from
witnesses – ensure that these are discussed and clarified
and in writing
If the complaint alleges misconduct by
staff then disciplinary procedures may be commenced after the
complaint has been investigated. If the complaint is an
allegation of gross misconduct against a member of staff, then
they are likely to be suspended following internal enquires.
If the complainant is still unhappy at the
outcome of the investigation the compliant should be referred to
the Board of Directors.
Complaints are essentially about quality
and should be welcomed and recognised as part of the process of
continuous improvement and enhances the quality of our services.
Information gathered from the investigation of complaints helps
us to identify problems and enables changes to be made which
will benefit everyone to whom we provide a service.
Complaints are recorded in a yellow file
kept in WBL office.
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Automotive Transport
Training Limited
Information and Advice Policy
Information, advice and guidance is an
important service provided by the staff of Automotive Transport
training (ATT).
Information and advice is given on many
levels – to simple enquiries to front line staff, more detailed
information on our services and the service of other agencies,
good pastoral support for apprentices. We will always look at
helping and supporting in the best way we can and if we are
unable to help or feel we do not have the expertise to deal with
the issue we will refer them to an agency that can.
Policy
How we deal with an initial enquiry often
sets the tone for any future relationship with an individual or
organisation. Automotive Transport Training believes that we
have embedded information advice and guidance into our core
principles.
Information and advice should be
confidential and this should be made clear to the
individual. Personal information should not be passed on
without permission from the individual concerned.
Information and advice should be
impartial. We should always declare any factors that might
limit the impartiality of the advice offered to an
individual.
We should always give clear guidelines
on the apprenticeship service we provide but we should also
make that the young person is fully informed of other
options available to them. By doing this it will enable them
to make the right decision for themselves.
Information and advice should be
focused on the needs of the individual and their interests.
Information and advice should be
underpinned by equality in the opportunities and activities
offered to the individual and the behaviour of the provider
of information and advice.
Learners should have easy access to an
information point which will signpost
them to agencies that may be able to help
with problems or concerns if the learner’s feels that they do
not wish to talk to a member of staff at ATT.
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AUTOMOTIVE
TRANSPORT TRAINING LTD
Booking and
Cancellation Terms and Conditions
1.
Introduction
1.1
ATT Ltd endeavours to ensure that all planned training courses
will be delivered as advertised however there are occasions when
for
business reasons changes need to be made to the published dates.
1.2
We aim to minimise disruption caused by cancellation,
recognising the impact that this has on our relationship with
our customers.
2.
Booking Terms
2.1
All customers that do not hold an account with us should make
payment in full at point of booking to confirm a place on the
course.
2.2
The terms for credit customers are that payment shall be made in
full within 30 days of the date of issue of an invoice.
2.3
Credit facilities may be withdrawn from organisations failing to
settle accounts within the specified period.
3.
Cancellation by ATT Ltd
3.1
ATT reserves the right to cancel any course program where there
are insufficient numbers to make the course viable.
3.2
The decision to cancel may have to be made at short notice
however ATT will endeavour to give three working days notice of
cancellation.
3.3
ATT will endeavour to arrange a suitable alternative date for
those individuals booked on the course.
3.4
Should a suitable alternative not be found, a full refund will
be made.
4.
Cancellation by a delegate or company
4.1
We recognise that there are occasions when delegates or
companies may wish to cancel their place on a course.
4.2
Late cancellations have a significant impact on the viability of
course programmes both in terms of the value of learning for
participants
and the financial viability of a course.
4.3
Where a delegate cancels giving 10 working days notice, a full
refund will be made, unless a suitable alternative is agreed.
4.4
Where a delegate gives 5 working days notice or less, or fails
to attend a course, no refund will be given.
4.5
All Test Fees and Exam Fees are non refundable.
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